Let's get one thing straight right off the bat -- the NFL couldn't have cared less about air pressure in footballs before a Colts beat writer reported about underinflated footballs being used in the first half of the AFC Championship game, a game in … [Read more...]

Remote Hiring

As my responsibilities at Custom Built have grown, especially over the last year, evaluating and hiring people has grown as a priority. I'm always on the lookout for insight into how other companies do their hiring and articles like the one Dave … [Read more...]

Powerful Customer Service Survey Question

Would you hire the last Delta representative you spoke with if you owned a customer service company?

That's the first question in the Delta Airlines customer service follow-up survey. Really gets to the heart of the experience right away, doesn't it? … [Read more...]