While he's not the first person to talk about it, Ethan over at One Project Closer laments about Lowe's recent announcement that they'll be shuttering 20 stores and laying off nearly 2000 people. Sadly, this move is driven by a need to increase profitability and nothing more.Why is that

Multi-tasking is complete garbage. Multi-tasking does to your productivity what binge drinking does to your ability to drive, yet job applicants and even employers somehow view that as a desirable trait. Pick up a résumé and 99 out of 100 times multi-tasking will be listed as a positive attribute. It

I guess there’s a saying out there that in every generation there’s at least 1 major technological advance which tosses an industry’s business model on its head. I think for the generation of people that grew up around the ascension of the Internet, that’s the qualifying

Say what you will about the moral or immoral nature of "piracy", but when the MPAA releases things which they call "statistics", they're really making themselves look foolish. MPAA has reported record revenues for 3 or 4 years straight now, with 3 films this year topping the $1 billion mark

I recently wrote about how to completely screw up PR in this era of social media. This is the polar opposite of that story. It is everything exemplary customer service should be, and what above and beyond was created to describe. Companies take note -- this is how you take

We all know a great number of dumb things get said on twitter.  It’s also well known that at times, working in the food service industry can be a trying experience. I don’t know what it is, but people have this tendency to get all uppity about their

If we didn’t hire guys that were better than the co-founders in some way, we’d stagnate pretty quickly, since the company could only grow at the speed at which we could grow as individuals. Hiring a team that is better than you though, drives the momentum of that

First, some background: I recently had a home improvement company come out to my house to quote me on vinyl siding. This company has been in business for decades and has a certain level of name recognition throughout Rhode Island because of it. The salesman had an impressive pitch --